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Let’s talk turn around time and shipping

Thank you for shopping with me.

My turn around time is normally 4 to 6 weeks. I will update this as it changes. Please email me for more information. If you need something sooner feel free to email me and see if it’s possible. My email is designsbyus2020@gmail.com

Once your items have shipped i will send you email confirmation with tracking. I ship all cups priority shipping with insurance.

Return Policy

Returns and Exchanges

Designs by us return and exchange policy is as Follows:

Designs by us does NOT give refunds NOR accept exchanges unless your product was accidentally shipped to you defective.  

If you received your product and it was defective contact us ASAP, (you have 7 days after your delivery has arrived to contact us), at designsbyus2020@gmail.com and we will ship you out a new tumbler(s), or issue you a store credit on the FLY!!!  WE UNDERSTAND MISTAKES HAPPEN AND WE WILL DO OUR VERY BEST TO NOT ONLY MAKE IT RIGHT, BUT HOPEFULLY MAKE IT BETTER.

***Make sure you contact us within 7 days of your delivery for your STORE CREDIT OR PRODUCT REPLACEMENT***

***Please do not discard the damaged product before taking a picture and sending it to us, as we will need it for our records and to resolve the issue as quickly as possible.*** 

Please email us at designsbyus2020@gmail.com for all questions and concerns.